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How Do I Return My Order?Updated 2 months ago

If you are not completely satisfied with your order, you have 28 days from the day of delivery to return your order. Please follow the steps below to start the return journey:  

  • Head to the Global-e Returns Portal. First, you’ll be asked to enter your order number (as stated in the order confirmation email: an 8-digit code beginning with UK) and the email address used to place your order. 
  • Next, select the item/s you wish to return and choose a reason from the drop-down menu to generate your prepaid returns label. 
  • Complete the dispatch note that came with your original order. Fill it out completely and place it inside your return package before sealing it.
  • Neatly pack your items, ideally using our original packaging, and ensure that the parcel is properly sealed. 
  • Print out your prepaid returns label and affix it to the outside of your parcel, ensuring you remove the original postage labels to avoid processing delays. 
  • Click here to find your nearest DHL express point. To schedule a DHL collection, follow these instructions. If an account number is required to arrange a DHL collection, you’ll be able to find it on the shipping label. 
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