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I received a faulty item, what should I do?Updated 4 months ago

If you receive items with manufacturing errors, please contact our customer service team within 6 months from the day of delivery via email at [email protected], or via live chat (available 7am - 11pm GMT, every day). Please note that if we deem that the fault is caused by wear and tear rather than a manufacturing issue, we cannot guarantee that you will receive a refund and we may not be able to return the item back to you. 

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