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If you experience any issues with your payment please reach out directly to Harper Concierge via email to service@harperconcierge.com

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Where is my order?

My order is taking longer than expected to arrive.

Do you offer next day delivery?

Is next day delivery available in my area?

Do you offer international shipping?

Do you deliver to BFPO box addresses?

What are EVRi's delivering hours?

What if I'm unable to receive my parcel?

What delivery methods do you use?

Delivery

Can I cancel or amend my order?

I’m missing an item from my order/received an incorrect item.

Can I have my order gift wrapped?

Can I shop in-store?

Order Queries

How do I print my returns label if I don’t own a printer?

When will I receive my refund?

Refund Policy

Can I exchange an item?

Returns & Refunds

Which payment methods do you accept?

Can I buy a gift card/use a gift card to pay for my order?

Do you provide VAT invoices?

Payment

Can I receive updates on product stocks?

Can I have alterations completed?

Why are my trousers unhemmed?

Where are your items made?

I received a faulty item, what should I do?

Item Queries

I forgot my password.

Where is my account/order history?

Account

How can I be added/removed from mailing List?

Marketing

What are your T&Cs for promotions and discounts?

Promotions & Discounts

Who are Global-e?

How Do I Shop With Global-e?

Why are some offers not available in my country?

How Do I Place An Order?

How Do I Track An Order?

Can I Exchange An Item?

Taxes & Duties

International Orders

Personal Shopping

Where are the stores and what are the opening hours?

Do you offer Alterations?

Can I return an online order to the store?

Can I return my store purchase by post?

Click and Collect

Stores

When does my try on period start?

How long do I have to try on items?

When do I need to return unwanted items?

Can I still return after my try on period?

When will I be charged for items kept?

Are there any additional fees?

Which items can I order?

There's an issue with my paymentUpdated 2 hours ago