Top FAQ

I'm a UK customer, how do I track my order?

All of our orders in the UK to home addresses are delivered on a tracked service by Hermes.

Delivery typically takes 5-10 working days from the date of dispatch and Hermes will contact you to confirm the tracking via email. They'll also notify you of the expected time of delivery on the day. If you haven't had contact in this period please contact our team for help. 

You can track your UK order via the Hermes website here. You can also download their app via either the Android or Apple stores.

Delivery Update: Covid-19

We're still doing absolutely everything we can to ensure an uninterrupted online order delivery service and we are still picking and processing orders for customers.

However, in the challenges surrounding COVID-19 around the world, our delivery partners may be working with reduced resources, which may cause delays in our deliveries. For the latest information on our delivery services, please see our Delivery Information page on the link here. 

How do I return my order? Outside of the UK

Due to the ongoing situation with Covid-19 and related quarantine checks and enhanced hygiene regimes in our warehouse, we are seeing some delays in returns and refunds. We want to assure you that we are working hard to process these as quickly as possible, while keeping everybody safe, and that as a minimum we would ask you to please allow 21 working days for your refund to be processed. We apologise for any inconvenience at this time and we appreciate your patience.

TM Lewin has taken returns online in efforts to reduce our carbon footprint & go green! You’ll no longer receive a paper returns slip or returns label with your order.

Returned items must be in a resalable condition. That is to say that they must not be worn and must still have the tags attached. They must also be posted back to us within 90 days of you receiving them. We are unable to accept underwear or shoes back for hygiene reasons. In the unlikely event that you have received the wrong item or faulty item, please contact us.

 

1. Fill out your Returns Form

   Click here to download and print off our returns form. Please make sure to fill it out carefully. You’ll find your order number on the Order Confirmation email we sent you when you placed your order. You can also find your order and item number in My Account if you are a registered user.

2. Pack the item(s)

   Pack up the items you wish to return. If you can’t reuse the original packaging then please parcel it up as best as you can and remember to include your completed returns form inside the parcel.

3. Post the item(s) back to us

   Send the items back to us via your local postal service. If you can we recommend using Airmail as this is the cheapest option. The returns address is:

   RETURNED BRITISH GOODS
   T.M.Lewin
   Clipper Logistics
   Grange Park
   Saxon Ave
   Northampton
   NN4 5EZ

4. When will I receive my refund?

   From the date you post your return to us, we expect it to take up to 21 working days to be received and processed, with your refund following no more than 14 working days after that.

You must retain your proof of return from the ParcelShop or post office. In the unlikely event that we don’t receive your return, this will be the proof required for us to still action your return accordingly. We would recommend taking a picture of this receipt for safeguarding.

T.M. Lewin Returns Policy

At T.M. Lewin we will issue a refund if you are not completely satisfied with your purchase or you have changed your mind within 90 days of receiving the goods (exclusions apply). The items must be unused and still in the original packaging with tags attached and must not be altered. 

Refunds will be credited back to your original method of payment. Any orders paid by split payment (part gift card, part other payment) will be refunded on to a gift card first and any remaining amount will be paid back to the other payment method originally used.

Should you not have your original order invoice then you should write a small covering letter detailing the return, including your order number, details of items returned and reason (too large etc) and contact information. Please note that this will increase the length of time for the refund to be processed as these have to be processed manually. 

You are more than welcome to return multiple orders in one package, just make sure you include all of the relevant delivery notes. 

Any gift can be returned to us with the accompanying gift receipt or order invoice. If you have paid in full by a gift card then the refund will be processed onto a new e-card which will be emailed to you automatically.

If you return your purchase via post after the 90 days (with the exception of faulty or damaged goods), we reserve the right to reject the returned goods and your items will be returned to you.

Orders placed online and returned by post will be refunded and cannot be exchanged.

You must obtain a proof of delivery from the post office just in case the parcel gets lost.

 

Exclusions

We do not offer refunds or exchanges, unless faulty, on the following items:

1. Underwear and worn shoes*.

2. Delivery Charges (when only a part order is returned). If the full order is returned then the delivery charge will be refunded.

3. Any altered items.

4. Gift Cards are non-returnable and refundable.

*We understand that you need to try on shoes to ascertain if they fit and we ask that you do this on a clean carpet in case you wish to return them.

Which fit do I choose for my suit?

We have three different fits for men's suits, use the guide below to find the best fit for you.



Regular Fit

A Classic/Traditional Fit, designed with comfort in mind.

This is a classic fit, designed for the broader gentleman looking for a comfortable fit. The regular fit is straight cut down the sides and arms to embrace both tradition and style.

Slim Fit

Our Best Selling Fit, Great For Most Body Types.

Our Slim Fit suits are designed with a slight taper around the stomach, accentuating the chest and giving you that sought-after silhouette. This fit is our most popular and complements most body types when matched with the correct chest size.

Skinny Fit 

Perfect For Slim Athletic Builds.

The skinny fit is our narrowest cut suit. This fit is ideal for leaner men looking for a close-fitting suit in both jacket and trouser.

How do I contact you?

Live chat with us 9am-6pm Monday to Friday (BST) or use the email form here to send us a message. 

 

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