If we've confirmed a cancellation on your order, we won't have taken any money for the order.
We only take the money for an order once it's been confirmed as dispatched in full. As soon as you place the order, your payment provider will reserve the funds ready for us to take. You may notice the amount on your bank statement with a 'Pending' or 'Reserved' status. When you cancel an order the reserved funds will be made available to you again. This can take up to 3 working days depending on your payment provider and we're not able to speed up this process.
If the funds have not been released after 5 working days then please get in touch with us and we'll look into it further for you.