We want to sort out any issues with incorrect items straight away. If one of the items you received isn't what you ordered, please send it back to us and we'll refund you as soon as it's arrived back at our warehouse.
Please fill in the section on the front of your delivery note to say the item is incorrect and put the note in your parcel when you send it back. Ask for proof of postage at the post office and ensure you keep this safe in case we need to look at it later on.
If you still want the correct item and it's still available to order online, please feel free to place a new order online or contact our customer service via phone or live chat.
You can download a printable returns label below.