All of our orders in the UK to home addresses are delivered on a tracked service by Hermes. Delivery typically takes 5-7 working days from the date of dispatch, and Hermes will contact you to confirm the tracking. If it's been longer than this please let us know so we can investigate for you.
Click and Collect orders usually take 1-3 working days to be delivered, and you would receive an email from Hubbox confirming the order has arrived in store. If it's been longer than this please let us know so we can investigate for you.
Have you tried using the Hermes app to help you with your delivery? You can download this via either the Android or Apple stores: