All of our orders in the UK to home addresses are delivered on a tracked service by Hermes. Delivery typically takes 5-10 working days from the date of dispatch, and Hermes will contact you to confirm the tracking. If it's been longer than this please let us know so we can investigate for you.
Have you tried using the MyHermes website or app to help with your delivery?
You can download the app via either the Android or Apple stores.
Comments
5 comments
this MUST be a joke.
delivery states 3-5 days (and is currently the only option) when ordering - why is this post buried in your t&c's and not shown when an order is placed?
is it legal to clearly state one thing when ordering and another elsewhere on your site?
NO NOT ORDER FROM THIS COMPANY THEY WILL STEAL YOUR MONEY AND NOT SEND THE GOODS
I HAVE SENT NUMEROUS E-MAILS AND NOTIFICATIONS TO CUSTOMER SERVICES AS I PLACED AN ORDER OVER 5 WEEEKS AGO AND THEY TOOK MY MONEY, I HAVE NO DELIVERY TO DATE AND NO RESPONSES TO ANY OF MY CORRESPONDENCE. MY NEXT STEP IS TO ISSUE A COUNTY COURT SUMMOND TO RECOVER THE DEBT.
Still waiting for a refund on my order cancelled in August after failing to to deliver after 5 weeks
No response to emails and they don't answer the phone !
Like the previous comment , I will also need to take it to the small claims court if nothing works
am completely unsatisfied with TM Lewin customer service/ purchase order 48757761. This order was made 07.12.20 and until today I have not receive the order. Despite all attempt to contact TM Lewin customer service regarding this order through 03300563365 failed.
Please i need this order deliver as soon as possible or my money refunded.
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