International Delivery

All our overseas orders are currently being sent via Air Mail. Usually, orders weighing above 2kg are sent via trackable services but due to COVID-19, tracked delivery is being affected. Therefore, we are unable to provide tracking numbers in these circumstances.

We ask at this time to please allow 30 working days for delivery before we can consider this lost in transit as the pandemic is affecting deliveries. If the order has still not arrived after this time please contact our customer service team who will be very happy to help.

You can contact us using the submit a request above and one of our team will be very happy to help you.

Click here to go to our international delivery page. 

Please see below for live information regarding our delivery, we will update this as we receive new information:

USA:

Transit to the USA is currently delayed by 2 days, please accept our apologies for this and we thank you for your understanding. 

Australia:

Transit to Australia is currently delayed by 2 days, please accept our apologies for this and we thank you for your understanding. 

Dubai:

Currently subject to a 4-7 day delay

TEMPORARY SUSPENSION OF MAIL SERVICES –

Mongolia - Mongol Post is temporarily closing its international mail centre (MNULNA) from 15 March to 1 April 2020.
Start Date : 15 March 2020
End Date : 1 April 2020

Djibouti - Djibouti has suspended all international flights arriving in and departing from Djibouti, owing to the coronavirus (COVID-19) pandemic, with effect from 18 March 2020 and until further notice.
Start date : 18 March 2020
End Date : Until further notice

Kuwait
Start Date : 12 March 2020
End Date : Until further notice

Libya
Start date : 16 March 2020
End Date : three weeks from 16 March but to be confirm

Tunisia
Start Date: 18 March 2020
End Date: Until further notice 
Honduras
Start Date : 18 March 2020
End Date : 21 March 2020

Peru
Start Date : 16 March 2020
End Date : 30 March 2020

Moldova
Start Date : 17 March 2020
End Date : Until further notice

Cayman Island
Start Date : 20 March 2020
End Date : 12 April 2020

Philippines - An enhanced community quarantine in Metro Manila and rest of Luzon Island, a total lockdown of international air and sea transport is imposed. As result, Philippine Post will be on skeletal workforce in International Mail Processing Centre. , all post offices are closed, Post to post customer service remains operational but limited to email only.
Start Date 13 March 2020
End Date : 12 April 2020

CHANGES OF DELIVERY PROCEDURE/ METHOD –

El Salvador
Start date : 16 March 2020
End date : Until further notice
In order to minimize human contact and protect its workers, Correos de El Salvador considers it necessary to significantly reduce its workforce across the logistics chain (from labelling to delivery). As a result, correspondence of all kinds will not benefit from the usual rapidity of service, and Correos de El Salvador requests that it be exempt from the UPU’s delivery time and quality measurement requirements.

Netherland
Start Date : 17 March 2020
End Date : Until further notice
All letter-post, parcel-post and EMS items requiring signature on delivery will no longer be signed at the moment of handover to the recipient, for health, safety and security reasons. For these items, the postman/woman will ask the recipient for the last three digits of the recipient’s ID reference number, and this information will be entered by the postman/woman in the signature field on their handheld device. This temporary measure will be effective from today (Monday, 16 March 2020) until further notice.

Germany
Start Date : 19 March 2020
End Date : Until further notice
Parcels and registered items that would ordinarily require the addressee’s signature can now be deposited in the addressee’s mailbox or in a secure location on their premises, with signature by the postman/postwoman on their portable device. In cases where items are delivered to the recipient in person, the postman/postwoman will likewise sign on the recipient’s behalf. These measures are aimed at avoiding contact between the recipient and the portable device.

Italy
Start Date : 13 March 2020
End date : 3 April 2020
Restrictions are in place for registered items subject to signature upon delivery. In order to avoid human contact, parcels and registered and insured items that would ordinarily require the addressee’s signature can, with the addressee’s consent, be deposited in the addressee’s mailbox or in a secure location on their premises, with signature by the postman/woman on their portable devices. This special provision ensures that there is no physical contact between Poste Italiane staff and customers. Alternatively, if the addressee is absent or wishes to collect the item from a post office, a special notice of delivery will be left in their mailbox, with instructions for access to the post office. Of course, access to post offices is also subject to restrictions and special conditions, so as to minimize the spread of COVID-19 and protect Poste Italiane staff and customers.

Spain – Major Delays in the distribution of international Mail
Start Date : 17 March 2020
End Date : 2 April 2020
This will have a major impact on operations and, consequently, on quality of service for all types of inbound and outbound mail (letter post, parcels and EMS). This is expected to last at least until 28 March. For this reason, as indicated to the National Regulatory Authority, service delivery standards cannot be guaranteed and a situation of force majeure has been declared until the situation returns to normal.

Slovenia
Start Date : 17 March 2020
End Date - Until further notice
These measures will have repercussions on Pošta Slovenije’s ability to keep sorting and delivery operations functioning, and operations and performance will be impacted. Quality of service for all types of inbound and outbound mail (EMS, parcel post and letter post) is therefore affected, and this is expected to remain the case until the end of the epidemic. For this reason, service delivery standards cannot be guaranteed, and a force majeure clause regarding quality of service is being invoked until the situation returns to normal.

Panama
Start Date : 18 March 2020
End Date : Until further notice
There are delays in the arrival of mail addressed to Panama and, as a result, in its delivery to addressees. This means that it cannot meet the normal quality and delivery time standards for various services.

Jamaica – Restricted mail services
Start Date: 18 March 2020
End Date: 24 March 2020
Jamaica Post will be implementing a restructured operations programme. This will have an impact on the processing of all inbound and outbound mail, as follows:
• Inability to guarantee delivery standards for letter-post, parcel-post and EMS items, owing to adjusted opening hours of post offices and postal agencies;
• Deployment of a reduced workforce at the international mail processing centre, the administrative headquarters (postal accounting and customer service), and the operational headquarters (mail van dispatches).

Sri Lanka – Disruption of mail operations
Start Date : 18 March 2020
End Date :: 20 March
The designated operator of Sri Lanka, Sri Lanka Post, asks us to inform other Union member countries and their designated operators that the government's decision to declare holidays for the public and private sector from 16 to 19 March 2020, to help prevent the COVID-19 outbreak from spreading, will disrupt all inbound and outbound mail operations. All mail processing and delivery is suspended until 20 March 2020. The government may decide to further extend the holidays once it has reviewed the situation.

Chile – Restricted mail services
Start Date – 18 March 2020
End Date – Until further notice
These measures are a result of the reduced workforce across the logistics chain and of domestic and international flight connections in the light of the spread of COVID-19.
2) International inbound mail addressed to Easter Island will no longer be accepted;
3) There will be delays in the processing and delivery of international inbound mail;
4) Signature on delivery for international inbound mail will be suspended and replaced by delivery methods that limit direct physical contact.

Maldives - Suspension of mail services
Start Date - 18 March 2020
End Date – 28 March 2020
Maldives Post is suspending the processing of all inbound and outbound mail (letter-post, parcel-post and EMS items) from 19 to 28 March 2020. This will have a major impact on operations and, consequently, on quality of service for all types of mail (letter-post, parcel-post and EMS items). The disruption is expected to continue until the epidemic is over.

Singapore – Change of delivery method
Start Date : 18 March 2020
End Date : Until further notice
Signature on delivery will be suspended with immediate effect for all letter-post, parcel-post and EMS items. However, tracked confirmation of deliveries will be provided via the usual tracking event scans for products that allow tracking.
All letter-box-sized items (including registered, tracked, parcel and EMS items) will be deposited in letter boxes. For items larger than letter-box size, delivery will be made to parcel locker stations (POP stations), post offices or collection points (in descending order of priority) for collection by the addressee.
The provision of the addressee's mobile number on all items, if possible, will expedite the above process. For items for which no mobile number has been provided, delayed delivery is to be expected.
It will not be mandatory for Singapore Post to provide written proof of delivery, and delivery will be deemed to have occurred when collection is confirmed at the designated collection points.