COVID-19: Presently all of our stores are closed and as such all returns must be made via postal services. We have extended the returns period to 90 days in light of this.
At TM Lewin we will issue a refund if you are not completely satisfied with your purchase or you have changed your mind within 30 days of receiving the goods (exclusions apply). The items must be unused and still in the original packaging with tags attached and must not be altered.
Refunds will be credited back to your original method of payment. Any orders paid by split payment (part gift card, part other payment) will be refunded on to a gift card first and any remaining amount will be paid back to the other payment method originally used.
Should you not have your original order invoice then you should write a small covering letter detailing the return, including your order number, details of items returned and reason (too large etc) and contact information. Please note that this will increase the length of time for the refund to be processed as these have to be processed manually.
You are more than welcome to return multiple orders in one package, just make sure you include all of the relevant delivery notes.
Any gift can be returned to us with the accompanying gift receipt or order invoice.
If you have paid in full by a gift card then the refund will be processed onto a new e-card which will be emailed to you automatically.
Payments using PayPal can be refunded or exchanged in any T.M. Lewin store. You will need to take the card linked with your PayPal account.
If you return your purchase via post after the 30 days (with the exception of faulty or damaged goods), we reserve the right to reject the returned goods and your items will be returned to you.
Orders placed online and returned by post will be refunded and cannot be exchanged.
Once we have received your goods we aim to process all refunds within 5 working days. The total time it takes to process a refund can be up to 10 working days.
We do not offer refunds or exchanges, unless faulty, on the following items:
- Underwear and worn shoes*.
- Delivery Charges (when only a part order is returned). If the full order is returned then the delivery charge will be refunded.
- Any altered items
- Gift Cards are non-returnable and refundable.
*We understand that you need to try on shoes to ascertain if they fit and we ask that you do this on a clean carpet in case you wish to return them.
We recommend that you obtain a proof of delivery from the post office just in case the parcel gets lost.