We just wanted to let you we’ve been working behind the scenes and have reorganised our business with a new ownership structure. We can assure you that the team behind the brand remains committed to offering the high-quality product, design and passion to its goods and services for which TM Lewin is renowned.
We remain open as usual online, where you can view our extensive range of shirts, suiting and accessories.
We’ve also made shopping even easier with free delivery on orders over £100.
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Our distribution centre is open as usual, and we’ve employed enhanced measures to keep our staff safe; including ensuring staff stay two metres apart, reducing the headcount on each shift and offer PPE for use at all times.
Due to these enhanced hygiene and social distancing measures, our delivery is a little slower than normal and options are detailed below:
1. FREE Standard UK Delivery on orders over £100 – delivery in 3-5 working days.
2. Standard UK Delivery £4.95 – delivery in 3-5 working days.
3. Guaranteed Next Day - £8.95 – Order by 4pm (excludes weekends and orders including an alteration)
4. Saturday Delivery - £9.95 - Order by 4pm Friday (excludes orders including an alteration).
5. International Delivery FREE over £200
For detailed delivery information (including international deliveries) please click here.
Our returns policy remains the same during this time. The returns period is 90 days due to the impact Coronavirus is having on our customers’ ability to return items. If you require any additional returns information please click here.
Refunds are usually processed within 14 days of being returned to the warehouse. We do ask that you allow for this time as we are operating a reduced warehouse operation and retain your return tracking information before contacting our Customer Services team.
We’re still accepting gift cards as a payment option and will continue selling them online at https://www.tmlewin.co.uk. As a valued TM Lewin customer we will ensure all gift cards that have been purchased will be honoured for a maximum of a 12 month (active from 29th June 2020) period or until the expiry date printed on your documentation.
Unfortunately, our customer service team has been disrupted by Coronavirus, which has left us with a reduced team answering calls and emails. If you can’t find the answer to your query on this page or within our FAQs and need to email us, please understand our team’s response will be slower than our usual standard.
Thank you for your patience.