T.M.Lewin has taken returns online in efforts to reduce our carbon footprint & go green! You’ll no longer receive a paper returns slip or returns label with your order.
Returned items must be in a resalable condition. That is to say that they must not be worn and must still have the tags attached. They must also be posted back to us within 14 days of you receiving them. We are unable to accept underwear or shoes back for hygiene reasons. In the unlikely event that you have received the wrong item or faulty item, please contact us.
Fill out your Returns Form
Download and print off our returns form. Please make sure to fill it out carefully. You’ll find your order number on the Order Confirmation email we sent you when you placed your order. You can also find your order and item number in My Account if you are a registered user.
Pack the item(s)
Pack up the items you wish to return. If you can’t reuse the original packaging then please parcel it up as best as you can and remember to include your completed returns form inside the parcel.
Post the item(s) back to us
Send the items back to us via your local postal service. If you can we recommend using Airmail as this is the cheapest option. The returns address is:
RETURNED BRITISH GOODS
When will I receive my refund?
Refunds will be processed within 14 days of receipt of the returned item(s) at our warehouse.
You must retain your proof of return from the ParcelShop or post office. In the unlikely event that we don’t receive your return, this will be the proof required for us to still action your return accordingly. We would recommend taking a picture of this receipt for safeguarding.