We can confirm that returns are being processed, but taking longer than normal. Please bear with us - you will be refunded.
We will issue a refund if you are not completely satisfied with your purchase or you have changed your mind within 14 days of receiving the goods (exclusions apply). The items must be unused and still in the original packaging with tags attached and must not be altered.
Refunds will be credited back to your original method of payment. Any orders paid by split payment (part gift card, part other payment) will be refunded on to a gift card first and any remaining amount will be paid back to the other payment method originally used.
Should you not have your original order invoice, could you please write a short covering letter detailing the return, including your order number, details of items you wish to return, the reason for requesting a refund (i.e., too large) and your contact details. Please note that providing incorrect details will increase the time the refund will be processed.
You are more than welcome to return multiple orders in one package, just make sure you include all of the relevant delivery notes.
Any gift can be returned to us with the accompanying gift receipt or order invoice. If you have paid in full by a gift card then the refund will be processed onto a new e-card which will be emailed to you automatically.
If you return your purchase via post after the 14 days (with the exception of faulty or damaged goods), we reserve the right to reject the returned goods and your items will be returned to you.
Orders placed online and returned by post will be refunded and cannot be exchanged.
You must obtain a proof of delivery from the post office just in case the parcel gets lost.
Please note: Unfortunately, we are currently experiencing delays with processing returns (and we're truly sorry for this - we know it's annoying!). Rest assured we are doing our best to resolve this issue as we speak. Refunds will be processed within 14 days of receipt of the returned item(s) at our warehouse.
Exclusions
We do not offer refunds or exchanges, unless faulty, on the following items:
- Underwear and worn shoes*.
- Delivery Charges (when only a part order is returned). If the full order is returned then the delivery charge will be refunded.
- Any altered items.
- Gift Cards are non-returnable and refundable.
*We understand that you need to try on shoes to ascertain if they fit and we ask that you do this on a clean carpet in case you wish to return them.