Delivery

Where is my order?

• Delivery Promise
• I'm a UK customer. Where is my order?
• How do I track my order?
• Where is my order? Australia, Russia, Canada and the rest of the world.
• Can I have my parcel redirected to a different address?
• What happens if I'm not in when my order arrives?

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Delivery Cost & Timescales

• Who is responsible for tax & duty on overseas orders?
• Can I have my order delivered to a BFPO address?
• Why are Sweden, Norway and Finland included in Zone 2 Rest Of Europe instead of Zone 1 Western Europe?
• Where do you deliver?
• Are there customs, duty & import charges?

Other Delivery Questions

• Can you send an order without the delivery note stating the price?