Orders & Payments

Placing an Order

• What are the available payment methods?
• Do I have to create a T.M.Lewin account to shop with you?
• Can you gift wrap my order?
• Can the order be sent without the price on the delivery note?
• I've placed an order but haven't had a confirmation email?
• What do I do if my payment is declined?

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Promotions & Discounts

• How do I use my promo code?
• How many discount codes can I use on an order?
• My promo code isn't working, what do I do?
• How do I get special offers?
• I forgot to use my promo code, can I still apply this to my order?

Order Changes

• I made a mistake, can I edit my order or have it cancelled?
• The price has changed since I ordered, can I get the difference refunded?

VAT Enquiries

• Do I pay VAT when shipping outside of the UK and EU?
• Can you provide me with a VAT Invoice?