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Order Queries

Can I cancel or amend my order?

We are unable to make any amendments to your order once it has been placed. If you wish to cancel your order, please contact our customer service team via email at [email protected].

I’m missing an item from my order/received an incorrect item.

Please contact our customer service team via email at [email protected], or via live chat (available 7am - 11pm GMT, every day).

Can I have my order gift wrapped?

Unfortunately we do not offer a gift wrapping service.

Can I use a parcel forwarding service for international deliveries?

Yes but we advise against it as, in most cases, we would be unable to process any potential returns. If you do decide to return your parcel, please be advised that you would have to cover the international shipping costs. Should we receive your retur

Can I shop in-store?

We only offer online shopping at the moment.